Return & Exchange Policy – Beanzi

Introduction
These terms govern your use of Beanzi.coffee:
https://www.beanzi.coffee/

Owned and operated by Beanzi – Commercial Registration No. 2051236456.

Customers may request a return for new products in case of a defect within 3 days of receiving the order.
To initiate a return:
Phone: 0556490443
Email: [email protected]

1. Scope
Applies to all orders placed عبر the online store
Placing an order means acceptance of all terms and conditions

2. Product Nature
Coffee is a perishable consumable
Taste preference cannot be guaranteed

Returns or exchanges are NOT accepted for:

Disliking the taste
Personal preference differences

3. Eligible Return/Exchange Cases

Damaged product
Incorrect item delivered
Missing items
Roast date older than 6 months upon delivery

Conditions:

Report within 3 business days of delivery
Provide clear photos
Keep product in original condition as much as possible

The store reserves the right to inspect returned items before approval

4. Non-Eligible Cases

Product used beyond normal inspection (more than 10%)
Damage due to misuse or improper storage
Incorrect or incomplete address provided
Failure to report within the specified period

5. Orders & Modifications
Orders are confirmed after payment

Cancellation is allowed only before preparation starts

No changes or cancellations after:

Preparation begins
Shipping label is issued

Order notes:

Fulfilled when possible
Not binding on the store

6. Shipping & Delivery

1. Address Details
Customer is responsible for accurate and complete address
Store is not responsible for delays or loss due to incorrect details

2. Order Preparation
Orders are prepared and handed to the courier within 5 business days

3. Delivery Time
Estimated and depends on the shipping company
May take up to 10 business days

4. Returned Shipments
If shipment is returned due to:

عدم الاستلام
Incorrect address

Customer bears re-shipping cost
Order cannot be canceled
Re-shipment occurs after fees are settled

7. Receiving & Damage
Inspect shipment upon delivery

If visibly damaged:

Refuse delivery and report to courier

If accepted:

Report issue within 3 business days

8. Compensation & Refunds
If approved, resolution may include:

Replacement
Re-shipping
Refund (not applicable if replaced)

Resolution is determined by the company in line with Saudi regulations

Refunds are issued via the original payment method within a reasonable time after approval

9. Limitation of Liability
The store is not responsible for:

Delays beyond its control
Customer input errors

Compensation is limited to:

Order value only
No liability for indirect damages